Software Support Engineer

Reference Code: VC027

Role Description

Software Engineers required to join a leading software solutions company located in Cowes to provide software support for our products around the world.

The role will involve providing support to end users and engineers either over the phone, remotely or at site. You will reproduce, troubleshoot and diagnose issues and problems providing guidance and advice with an emphasis on excellent customer service.

You will have a proven background in software development and troubleshooting including code analysis and debugging. You must demonstrate a methodical and analytical approach to problem solving with effective communication skills.

Strong knowledge of Microsoft based operating systems and SQL Server will be required. The role will also include occasional international travel.

Skills and Experience:

  • Good communication, both written and verbal
  • Troubleshooting software solutions
  • Microsoft Operating Systems, SQL server and programming languages
  • Networking (DCOM, security)
  • Software development          

The following skills are not essential but an advantage:

  • ASP.NET Core, HTML, CSS, JavaScript
  • NoSQL Databases
  • Cloud Deployment (AWS, Azure)
  • Knowledge of Process Information and Management Systems


This is a fantastic opportunity to join an expanding company who would be able to offer extensive training and career opportunities within an established team environment. The compensation package will include bonus scheme, pension scheme, healthcare plan and 25 days annual leave per year plus bank holidays.

To Apply
Please submit your CV and covering letter of application, including salary expectations by email to:  

Closing Date
Friday 13th September 2019



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About us
Yokogawa Marex a Division of Yokogawa UK Limited (YMX) is a specialist software solutions Company within the Yokogawa Group providing software applications in the manufacturing execution systems (MES) solution domain. These applications are sold through Yokogawa offices around the world to major end users in the Hydrocarbons, Chemical, Power and Pharmaceutical industries. YMX is the centre of expertise for Yokogawa Global MES Solutions.   

We are located in Cowes, on the Isle of Wight.